DOLFINOS is aware of the existential situation that many of you have to face in these times. We want to let you know that we continue to support you and send you our very best wishes for your health!

Shipping & Return

* Due to the current situation the Swiss Post can only deliver to specific countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Ireland, Iceland, Italy, Lithuania, Luxembourg, Latvia, Netherlands, Norway, Portugal, Russian Federation, Sweden, Slovenia, Slovak Republic, Spain, United States of America, Vatican, Andorra, San Marino, Monaco, Gibraltar (status 26.03.2020). If your country is not listed above please get in contact with us. All current information concerning the shipping can be found here.

Shipping

After purchasing the DOLFINOS Rest System you will get a confirmation email. We use DDP shipping service for shipment to the EU, meaning that custom duties and taxes are declared and all costs included in the subtotal price communicated on the webshop.

Additional tax and custom costs might appear in case shipment takes place out of the EU. These costs have to be paid by receival of the product. The costs include the country’s VAT (except for US and Australia due to VAT exempt limits), as well as custom duties. DOLFINOS provides a document to communicate additional costs which might appear per country. However, be aware that custom duties cannot be predicted to the exact amount and some costs might change from the ones communicated in the document.

Shipping durations 
Switzerland: one week
EU: one to three weeks
Other countries: two to four weeks

Return

Our 30 days money back guarantee gives you the chance to test the DOLFINOS Rest System in an extended trial period. The deadline for withdrawal is 30 days from the delivery date of the product to you. Please notify us about the return by sending an email to order@dolfinos.com and send the product back in its original packing to the adequate address. The customer is responsible for the shipping costs. However, no additional custom or tax costs appear when returning the product.

For our customers in the US:
Duman Design & Consulting LLC
495 SE 9th Street
North Bend, WA 98045
USA

For our customers in Europe:  After sending an email to order@dolfinos.com, you will receive a label on your email address within 48 hours which needs to be printed and fixed on the return box. The label is stamped and the parcel declared as returned goods. Therefore no additional costs appear when handling the parcel at a local post office. Appearing costs for DOLFINOS in order to offer this service (10€ per parcel) will be deducted from the refund amount.

For all other customers:
After sending an email to order@dolfinos.com, you will receive a label on your email address within 48 hours which needs to be printed and fixed on the return box. You can bring the parcel to your local mail service and send it back, paying only the shipping costs.

DOLFINOS Ltd will reimburse any payments received excluding custom duties, delivery & returning costs and packaging costs after receipt of the withdrawal notice. This will take place within 30 days by reimbursement via the payment method used for the original transaction.