Shipping & Return
Shipping
Additional tax and custom will apply if the shipment takes place outside of Switzerland, Fürstentum Liechtenstein, the EU, or the UK (if the order value is above a certain amount). These costs must be paid upon receipt of the product. The costs include the country’s VAT (except when the price is under the country's VAT exempt limits), as well as customs duties. DOLFINOS provides a document to communicate additional costs that might occur per country. However, be aware that customs duties cannot be predicted to the exact amount, and some costs might differ from those communicated in the document.
Customers residing in the EU:- For all orders with an intrinsic value of 150€ or below, DDP (Delivered Duty Paid) shipment is used.
- For all orders with an intrinsic value over 150€, DAP (Delivered At Place) shipment is used. Please note that for orders over 150€, additional taxes and customs duties will be due upon delivery in the destination country.
- For all orders with an intrinsic value of 135£ or below, DDP (Delivered Duty Paid) shipment is used.
- For all orders with an intrinsic value over 135£, DAP (Delivered At Place) shipment is used. Please note that for orders over 135£, additional taxes and customs duties will be due upon delivery in the destination country.
- DAP (Delivered At Place) shipment is used. The delivery country’s VAT, as well as customs duties, need to be paid upon receipt of the product. Please note that the price communicated on the webshop does not include customs duties or taxes.
Shipping durations
Switzerland: within one week
EU: one to three weeks
Other countries: two to four weeks
Please note that delivery delays can always happen. Please allow extra time for your order to reach you.
Return
Our 15 days money-back guarantee gives you the chance to test the DOLFINOS Rest System in an extended trial period. The deadline for withdrawal is 15 days from the delivery date of the product to you. Please notify us about the return by sending an email to order@dolfinos.com and send the product back in its original packing to the adequate address. The customer is responsible for the shipping costs. However, no additional custom or tax costs appear when returning the product. Items lost in transportation will not be compensated for.
For our customers in the US:
Duman Design & Consulting LLC
495 SE 9th Street
North Bend, WA 98045
USA
For our customers in Europe excl. Germany:
After sending an email to order@dolfinos.com, you will receive a label on your email address within 48 hours which needs to be printed and fixed on the return box. The label is stamped and the parcel is declared as returned goods. Therefore no additional costs appear when handling the parcel at a local post office. Appearing costs for DOLFINOS in order to offer this service (10.00 CHF per parcel) will be deducted from the refund amount.
For all other customers:
After sending an email to order@dolfinos.com, you will receive a label on your email address within 48 hours which needs to be printed and fixed on the return box. You can bring the parcel to your local mail service and send it back, paying only the shipping costs.
DOLFINOS Ltd will reimburse any payments received excluding custom duties, delivery & returning costs and packaging costs after receipt of the withdrawal notice. This will take place within 30 days by reimbursement via the payment method used for the original transaction.
