Reparatur & Service

Reparatur & Service

Sollte etwas kaputt gehen, keine Sorge! DOLFINOS Produkte sind nachhaltig und nahezu jedes Einzelteil kann ausgetauscht werden.

Alle Preise verstehen sich ohne Umsatzsteuer und Versandkosten. Bitte beachten Sie, dass es sich bei den aufgeführten Preisen nur um Schätzungen handelt. Eine genauere Offerte erfolgt, sobald wir in der Lage sind, das Problem genauer zu untersuchen.

Bitte kontaktiere uns, falls Ihr DOLFINOS-Produkt repariert werden muss.

Warranty

DOLFINOS Ltd guarantees to the customer that the products correspond with the description in the Onlineshop and further guarantees that the products’ supporting elements have no defects following material deficiency or manufacturing errors significantly diminishing the product’s value or its suitability for a period of 2 years from the transfer of the risk pursuant to Section 2.3 of these GTC. Any further warranty is excluded, in particular: Should a customer have an individual allergy to the material of the products or suffer pain due to posture, the customer is solely responsible. The customer must immediately after receipt examine the product for obvious defects. The assertion of obvious defects is excluded 15 days after receipt of the products. In order to exercise its right to the warranty for defects, the customer must return the product by registered mail to DOLFINOS Ltd with reference to the correct order and invoice number and an exact written description of the defect. The guarantee period for the product shall neither be extended nor renewed as a result of the provision of services under the guarantee.

Defects in non-supporting elements of the products, damages caused by improper treatment of the products respectively different than instructed in the product manual and shown in the tutorial videos (available under «Tutorial Video» in the Onlineshop), damages caused by negligent treatment of the products, the use of unsuitable accessories or changes made to the original parts by the customer or a third party, signs of wear and tear from normal use, as well as slight deviations from the intended state which do not significantly affect the product’s value or its suitability for use are not covered by the warranty.

Please refer to the Terms & Conditions for more details about defects and warranties.